Refund policy
Sale and Discounted Items: All purchases of sale and discounted items are final and cannot be returned or exchanged.
Return Eligibility for Regular-Priced Items:
- Store Credit Only: We do not offer cash refunds. Returns on regular-priced items are eligible for store credit only.
- Return Conditions: Items must be returned within 14 days of the purchase date and must be in new, unused condition.
- Shipping Fees: Customers are responsible for paying the shipping fee to return items.
- Inspection: Store credit will be issued once the returned item has been inspected and confirmed to be in new, unused condition.
- Non-Returnable Items: There will be no store credit issued for cut fabric, quilt kits, thread, patterns, or books. These items are final sale.
Damaged Items: Please inspect your order upon receipt. If any items are defective, damaged, or incorrect, contact us immediately, and we will address the issue promptly.
Online Return Process:
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Contact Us: Email us at info@artisticquiltswithcolors.com with your name, order number, and the item you wish to return.
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Receive Approval: If the item meets our return guidelines, we will send you a return shipping label.
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Package Safely: Securely package the items to prevent further damage and return them using the provided label.
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Processing: Once we receive the package, we will ship the replacement item or issue a store credit.
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Condition: If the item is returned in unsatisfactory condition, we will not issue a store credit.
Order Cancellations: In the event you need to cancel your order, a store credit will be provided for future use. Please note that cash refunds will not be offered.
We are here to assist you with any questions or concerns. Please feel free to reach out to us at info@artisticquiltswithcolors.com
