Ongoing Issues with Supply Chain and Shipping
As you know, COVID-19 has upended so many aspects of our lives, including exporting and importing goods into the US. CLICK HERE to read an article from Sunday’s NY Times which summarizes what we have been experiencing for quite some time now. The struggle continues and is predicted to carry into the rest of the year. Additionally, production is taking much longer due to increased demand on the mills. All this lateness compounds when pre-cuts are involved because the convertors are slammed as well.
Please ensure to carefully read the shipping dates before placing an order. While we understand the frustration of delayed orders, this issue is completely out of our hands. We will enforce our REFUND policy of 20% restock fee on all refunds and returns.
Currently the manufacturers are running behind 4-6 weeks in shipping. We will try our best to update you on the status of your order, so please make sure to give your accurate email.
If you haven't created an account, and want to see your order status, please create an account here first using the same email address you used to place your order. You will receive a notification once your order has shipped.
Please add firstname.lastname@example.org to your email address book to ensure you receive our emails.
Please be aware that Hotmail, Live, MSN, Outlook, Telus.net, and Shaw.ca emails are aggressive at blocking all Shopify transactional emails due to COVID-19. By adding us to your email address book, this should address this problem.