shipping and delivery during covid-19

COVID-19 UPDATE

Ongoing Issues with Supply Chain and Shipping

As you know, COVID-19 has upended so many aspects of our lives, including exporting and importing goods into the US. CLICK HERE to read an article from Sunday’s NY Times which summarizes what we have been experiencing for quite some time now. The struggle continues and is predicted to carry into the rest of the year. Additionally, production is taking much longer due to increased demand on the mills.  All this lateness compounds when pre-cuts are involved because the convertors are slammed as well.

Please ensure to carefully read the shipping dates before placing an order. While we understand the frustration of delayed orders, this issue is completely out of our hands. We will enforce our REFUND policy of 20% restock fee on all refunds and returns.

Currently the manufacturers are running behind 4-6 weeks in shipping. We will try our best to update you on the status of your order, so please make sure to give your accurate email.

If you haven't created an account, and want to see your order status, please create an account here first using the same email address you used to place your order. You will receive a notification once your order has shipped.

Please add artisticquiltswithcolor@gmail.com to your email address book to ensure you receive our emails.

Please be aware that Hotmail, Live, MSN, Outlook, Telus.net, and Shaw.ca emails are aggressive at blocking all Shopify transactional emails due to COVID-19. By adding us to your email address book, this should address this problem.

CANADA SHIPPING AND HANDLING

FREE Shipping  on orders over $200*
•Lettermail is used for orders under 500g and 2cm in height.

*If you are ordering a product(s) with oversized dimensions) and live in the Maritimes, Territories or have a P.O. Box, additional shipping charges will apply. We will email you to advise you of the difference. Alternatively, you may provide a civic address to possibly avoid any extra charges. If you have any questions about your address, email your postal code to below.

Shipping & Handling Charges

FREE Shipping  on orders over $200 CAD

• No markups on the shipping rates

• Please note we are unable to ship full rolls of batting or orders with similar oversized product dimensions to the USA.


ADDITIONAL QUESTIONS AND ANSWERS

How long before my order is shipped?

Once the product is in the store, it takes up to 3 business days to prepare your order before shipping.

How is my package shipped within Canada?

All orders are shipped via Canada Post Expedited, UPS, Purolator, Canpar or FedEx, arrive in 2-7 business days, and come with tracking and insurance.

Small orders under 500g and 2cm in height are shipped via Canada Post Lettermail.

Replacement Orders for incorrect or missing items may be shipped via Canada Post Lettermail at our discretion. 

I have multiple pre-orders, when will they ship?

If you order contains collections shipping at different times we would like to know your shipping preference:

Your options are: 

1. ship in one package once the whole order is complete.

2. ship as collections become available

There is no mark-up on shipping rates.

The cost for each additional shipment will be invoiced to you separately.

We do combine orders

I live in the Maritimes, Territories, have a P.O. Box or RR address. Will I have to pay more for shipping?

For the most part, you should receive the same shipping rates as the rest of Canada. Unfortunately, very large packages (i.e. orders exceeding 6kg) or oversized items (rolls of batting, several bolts of fabric, tuffets kits) can lead to exponentially higher shipping costs. If that is the case, we will contact you and ask if you'd like to proceed, and offer you a reduced shipping rate.

My pre-order is late. Why?

The manufacturer is currently running behind 4-5 weeks. This is our of everyone's control and is directly relayed to the worldwide shipping delays, shortage of containers, COVID-19 outbreaks in India, South Korea and other cotton/fabric printing companies.

While we understand the frustration of delayed order, please be civil in your interactions. We will follow our refund policy. Please read item descriptions carefully, as well as our refund policy prior to making a purchase.